By Nate Laycook / Computer Hardware / 0 Comments

Ditch your Hard Drive for SSD

Hard disk drives come standard in most computers, but that doesn’t mean they’re the best option. Solid State Drives, also known as SSDs, can up your computer game in a BIG way. While this may be old news if you’re a tech-savvy computer buff, not everyone is “in the know” when it comes to computer drives.

This post is for people who use their computers for work or play but don’t have the time or inclination to dive into the details on a regular basis. That’s what CompuTech Support Services is here for: to help you maximize your computer’s performance and longevity at the best price!

SSDs – Your Computer’s New BFF

We’re just gonna say it: SSDs are awesome. They have a few drawbacks, mainly when it comes to price and capacity, but SSDs bring SO much to the table that the cons seem to disappear. Yes, Hard Disk Drives (HDDs) offer greater capacity at a lower price, but that’s all they offer in comparison.

If you mainly use your computer to do some word processing, scroll through Pinterest, keep an eye on Fantasy Football, or correspond via email, sticking with an HDD should suffice. However, if you are a gamer, video editor, photo editor, or simply a heavy computer user who wants the best, SSD is the way to go.

Why Are SSDs Better? Let Us Count the Ways

  1. SSDs Consist of Chips – Not Moving Parts

One of the single biggest reasons SSDs are next-level is that they’re made of chips – they’re not mechanical devices. Drives with moving parts are much more likely to wear out and fail, thus SSDs drastically reduce your drive failure rate.

  1. HDDs are Slow & SSDs are FAST

Do you remember record players? Like a record player, HDDs spin a disk and move a head back and forth across platters to read and write data. This process can only go so quickly.SSDs, however, have no moving parts and are extremely quick at reading and writing the data on them. This speed helps gamers and other high-demand users boost their system’s performance and prevent lag.

  1. SSDs Stay Fast, Even When Approaching Capacity

HDDs start to slow down significantly when they surpass 80% capacity since they read from the outer edges of the platters and move inward – crossing a large diameter as they read. Conversely, SSDs can fill virtually all the way up and not slow down – maintaining excellent performance.

  1. No Moving Parts = No Noise

One of the pesky, but tolerable, things about standard hard drives is the noise. Spinning platters and moving heads can create extra noise that you just don’t need. SSDs eliminate that particular type of noise pollution in your computing workspace.

  1. SSDs Draw Less Power & Use Less Energy

Another reason to love SSDs? While they may cost a bit more on the front end, they draw less power and use less energy. That’s great news if your using a laptop as it increases your battery run-time between charges.

  1. SSDs Generate Less Heat

Your cat may not like this if it lays across your laptop to stay warm: because they have no moving parts, SSDs generate less heat. Over time, heat can slowly damage electronic components and reduce the lifespan of your computer, so kitty’s loss is your gain.

  1. Magnets Near Your Computer? No Problem!

Standard HDDs use magnets when writing information to the drive’s platter, which makes the drive vulnerable to accidental erasure by strong magnets. You’ll have one less thing to worry about once you’ve installed an SSD!

If you’re ready to boost your computer’s performance and longevity by switching to an SSD or have more questions about whether or not an SSD is a match for your needs, please reach out via phone or email us at



By Nate Laycook / Computer Hardware / 0 Comments

Computer Battery Q & A

Question: Why isn’t my MacBook holding a charge?
Answer: Your battery may be failing. Check your cycle count to see if it’s time to replace your battery.

How to check your cycle count:

  1. Click on the Apple Menu
  2. Choose About This Mac
  3. In the window that opens note the model of your specific machine i.e. MacBook Pro (Retina, 15-inch, Late 2013)
  4. Click the System Report… button
  5. When the window open click Power in the left-hand column
  6. Check the cycle count, which is under the Health Information subsection.
  7. Compare the cycle count number below with the specific model notes point 3
      • MacBook Pro Touchbars (2016 through current):
        A battery with a cycle count higher than 900 should be replaced


      • MacBook Pro Retina’s (mid-2012 through 2015):
        A battery with a cycle count higher than 900 should be replaced


      • MacBook Pro Unibodies (2009 through early mid-2012):
        A battery with a cycle count higher than 300 should be replaced


      • MacBook Air (2010 through current):
        A battery with a cycle count higher than 900 should be replaced


      • MacBook Retina (2015 through current):
        A battery with a cycle count higher than 900 should be replaced


      • MacBook (2008 through 2010):
        A battery with a cycle count higher than 300 should be replaced


    Confused or unsure about how to proceed?  We’re happy to help you with any diagnostics or battery replacements you may need. Give us a call at 310-237-6065.

By Nate Laycook / Cloud Services / 0 Comments

SPAM is Evolving – Are You Safe?

The one constant in life is change, and that’s certainly true when it comes to technology. Unfortunately, it’s also true when it comes to cyberattacks on our computer systems. Cyberattacks have evolved and are often “fileless”. The red flags and suspect attachments that we’ve gotten better at spotting over the years may not be there to alert us to danger.

A whopping 75% of successful attacks on companies used fileless techniques, according to a recent Poneman Institute Study. That, combined with the fact that approximately half of companies experience one or more successful attacks should be enough to make your hair stand on end – particularly if you haven’t taken stock of your computer systems security methods lately. If your sole protection against attacks is antivirus, it’s probably not enough to protect you.

Cloud-Based SPAM Filtering to the Rescue

There is an additional tier of protection that you can put in place to give yourself a fighting chance against the computer-based bad guys of the world: Cloud-based SPAM filtering. Our favorite SPAM Filtering service is FuseMail.

FuseMail performs multiple functions to keep your computer and data safe:

  • Blocks unwanted marketing emails
  • Blocks emails with attachments that contain viruses
  • Blocks suspicious senders trying to spoof a familiar sender
  • Blocks phishing attempts and URL scams (add-on to the service)

Why is a Cloud-Based Filter Better Than Just Using an App on Your Computer?

Anti-virus apps are often purchased per computer, and those costs can add up.  Perhaps more importantly, a computer has to be on and running to filter the emails – this is neither efficient or completely effective.

FuseMail’s cloud-based SPAM filtering service filters the emails of all users at a company before the emails are ever forwarded to the company’s mail server. This extra step protects the company’s mail server, computer workstations, and related mobile devices.

Bonus perk: FuseMail’s service includes Continuity Service.

What is Continuity Service?

Continuity Service is a digital holding container that stores your emails for up to 2 days in the event your email server goes down or is otherwise offline. The emails are then sent to you when your mail server comes back online. It also gives you a web interface where you can read and respond to the emails that are in the holding container while your mail server is down.

Without FuseMail’s continuity service, emails would typically bounce back to the sender or get delayed, and you wouldn’t be able to communicate via email until your mail server came back online. This lapse in functionality destroys efficiency, workflow, and in many cases – cash flow. An ounce of prevention is worth a pound of cure, as the old saying goes, which makes FuseMail SPAM filtering services a valuable “ounce of prevention.”

You Don’t Have to Know It All – You Just Need to Know Who to Call

Everyone – and every company – excels in different areas. None of us can master everything, so pairing up with experts in their respective fields is essential.

If you’re tasked with ensuring the digital security and efficiency of your company’s computer systems and processes, but aren’t a “techie,” calling in CompuTech Support Services is an excellent business decision.

Let us come in and help you by doing what we do best, so you can get back to doing what you do best. We can set you up with the FuseMail cloud-based SPAM filtering service and can recommend other systems to streamline your workflow.

By Nate Laycook / Cloud vs In-House / 0 Comments

Determining how to back up your computer systems and data is one of the most important decisions your company can make. Company data can be vulnerable to a variety of attacks, from hackers, viruses, and ransomware to physical disasters such as floods and fires.  The most common reason for loss of data is user error.  Backing up and securing a copy of your data is essential.

That said, backups aren’t just about security. They also tie into workflow, productivity, and the company’s overall budget. After all, every dollar counts, particularly for small and medium-sized businesses. If you’re having a hard time sorting out whether Cloud or in-house equipment solutions are be

Today’s blog post, Part 2, will cover some of the benefits and drawbacks of both Cloud and in-house backup options.

Cloud Backup – Pros & Cons

Cloud backup is increasingly more common, and can be a great alternative to tape or hard drive backup and vaulting options.

Cloud backup pricing has dropped significantly in the past two-to-three years. Most Cloud backup companies are charging anywhere between $0.005-$0.03/GB per month for storage, which makes it much more economical for most businesses to store large amounts of data in the Cloud.

Another major advantage of Cloud backup is that it’s an offsite backup. Your data copy is housed in another location, away from your business setting, which is invaluable in the event of a disaster (fire, flood, earthquake, etc.).

Unfortunately, Cloud isn’t the best fit for all companies. Here are some factors that may make Cloud inefficient or uneconomical for your business.

  • Your internet connection is slow. Slow speeds affect how long your backups will take, and how long it takes to access or retrieve data.
  • The amount of new or modified content created daily exceeds the time it would take to upload each night when no one is actively using the Internet. Example: 60 GB of data would take 8 hours to upload using an average internet connection of 20Mbps.
  • You regularly restore content from backups. This practice can get pricey because most cloud backup companies charge $0.01-$0.08 per GB of data downloaded from their servers.

In-House Backup – Pros & Cons

Like Cloud backups, tape and hard drive backups have their benefits and drawbacks.

Some of your clients or vendors may require you to house all data on-premises, which immediately eliminates Cloud as an option. In-house backup will allow you to fulfill your contractual obligations.

In-house equipment advantages can also be financial. “In-house” backups can provide sizable cost savings to companies that need to save and store large amounts of data (Terabytes) that won’t be used again. By storing this data on a hard drive or tape and leaving the storage device at an offsite location (home, safety deposit box, etc.), a company can save on monthly storage fees, and those savings add up.

On the flip side, one of the downsides of using a traditional hard drive or tape backups is that the original and backup often reside in the same place. However, there are a few ways to ensure both the original and back up aren’t compromised in the same location.

  • Company staff member rotates the backups to a designated offsite location on a regular basis
  • A vaulting service is employed to come out, collect the backups, and house them in a vault at one of their locations.

Got Questions? CompuTech is Here for You!

If you have more questions about Cloud and in-house services and would like assistance with your company’s systems, please give us a call at 310-237-6065or email us. We’ve been serving clients in the West Los Angeles area for over 18 years, and look forward to working with you.

By Nate Laycook / Cloud vs In-House / 0 Comments

The shift between Cloud-based and in-house technology systems continues to be a hot topic in the computer world, and it’s no wonder why. Cloud usage is growing by the day. In fact, public Cloud adoption will pass 50% in 2018, for the first time, according to CIO. Why are so many companies switching to Cloud-based services? It mainly comes down to dollars and cents.

Internet speeds are climbing, and Cloud service fees are dropping. And while the Cloud’s lower initial investment costs can be tempting, it’s essential to determine whether or not Cloud is indeed the best option for your business. Perceived (short-term) savings may not be the best solution for your company’s finances, your staff’s efficiency, or your contractual obligations.

Which Server Type is Best for Your Business?

Servers are essential to most enterprises in today’s increasingly tech-based business environment. Because servers are the central hub of your technology systems, there is little-to-no room for error when it comes to making decisions about these critical business tools. Accordingly, deciding whether to use Cloud or in-house servers requires careful consideration.

One of the most important factors when selecting a server solution? Your team’s location and proximity. Does the company operate out of a single office or does everyone work remotely? If the vast majority of your employees work in a single location, having an in-house server and local network can be faster than pushing files across the Internet.

However, if your staff members all work remotely, the Cloud is likely a better solution. Cloud services have a faster connection to the Internet when compared to a small office or a home hosting an in-house server.

Pros & Cons: Cloud

The pros of Cloud-based services are primarily financial. The Cloud often appeals to business start-ups, due to the lower initial capital investment in equipment and the time savings on IT implementation and maintenance. However, in the long run, cloud services can cost a company more.

Cloud-based costs can quickly rise depending on how many employees/users your company has, which pricing bracket you fall into, and how long you keep working within that same data solution. When extrapolating costs over a three to five-year period, which is the typical lifespan for an in-house server, Cloud-based services may or may notbe the best decision.

Pros & Cons: In-House

In-house servers may cost more upfront, but their functionality often outweighs a difference in cost. For example, does your company work with large graphic or video files? These files can take a long time to upload and download from the Cloud, reducing workflow efficiency.

The amount of network speed you need is also a determining factor. If you’re a post-production company and have multiple edit bays working off of a central server and storage system, you’ll need a super-fast in-house server to prevent dropped frames in your videos or a lag in accessing digital assets.

Software compatibility is another issue to consider. Certain types of software just aren’t compatible with Cloud hosting. For example, a multi-user QuickBooks environment requires a database manager application to run on the server, eliminating the option to use Cloud.

Finally, contractual requirements may dictate what type of server you use. Some clients require that their files be stored on-premises, which make in-house servers the clear and easy winner.

Coming Soon: Cloud vs. In-House, Part Two

Stay tuned for our next blog post, when we’ll continue our Cloud versus in-house discussion and will tackle the topic of backup methods.

In the meantime, if you have questions about Cloud and in-house services, and would like assistance with your company’s systems, please give us a call at 310-237-6065 or email us. We’ve been serving clients in the West Los Angeles area for over 18 years, and look forward to working with you.